Billing help
Subscription & Cancellation Help
Where you manage or cancel a subscription depends on where it was originally purchased.
Prelaunch status: Menopause Coaching by LIFFT is Coming Soon. LIFFT does not currently sell an app subscription through Google Play, Apple’s App Store, or this website.
First, identify where you subscribed
Check the purchase receipt, renewal email, bank statement description, or the subscriptions area of the store account you normally use. Use the same Google or Apple account that made the purchase. A subscription purchased through a store is managed by that store.
If Menopause Coaching becomes available through more than one purchase provider, the checkout screen and receipt will identify the provider before payment.
Google Play subscriptions
For a subscription purchased through Google Play, open Google Play’s subscriptions area using the Google Account that made the purchase. Select the subscription, choose Cancel subscription, and follow Google Play’s confirmation steps.
Google Play controls store billing, renewal, cancellation availability, and applicable refund handling. LIFFT cannot change the Google Account used for a purchase.
Future Apple App Store subscriptions
LIFFT does not currently offer an Apple App Store subscription. If an Apple version launches and a subscription is purchased through Apple, it would be managed through the Apple Account that made the purchase.
Apple’s current guidance is to open Settings, tap your name, choose Subscriptions, select the subscription, and choose Cancel Subscription when that option is available.
Direct or website subscriptions
LIFFT does not currently sell subscriptions directly on lifft360.com. If a supported direct purchase method is introduced later, the checkout, receipt, and account area will explain how to manage renewal and cancellation. This page will be updated before that purchase method becomes available.
Deleting the app or your account is separate
Uninstalling an app does not necessarily cancel a store subscription. Cancel through the original purchase provider first.
Account and data deletion is a separate request. If paid plans become available, deleting an LIFFT account will not be presented as a substitute for cancelling a Google Play, Apple, or other provider-managed subscription.
If you cannot find the subscription
Check whether the purchase used another Google or Apple account and look for the original receipt. If you still need LIFFT product help, email support@lifft360.com. Do not send passwords, verification codes, full payment-card numbers, private journal entries, or unnecessary health details.