Help across LIFFT 360
Support
Find the right path for LIFFT 360 website questions and Menopause Coaching by LIFFT.
For account security, never email a password, verification code, private journal entry, or unnecessary health details.
LIFFT 360 website help
For broken links, display problems, accessibility concerns, or questions about this website, include the page address, device, and a brief non-sensitive description of what happened.
Sign-in and account help
Help will cover password sign-in, verification-email delivery, six-digit Email Code access, password reset, and account access. Never send a password or verification code to support.
Check-ins and journals
For trouble saving, synchronizing, or viewing a check-in or private journal, note the approximate time, app version, and the non-sensitive wording shown on screen. Do not email private journal text or symptom details unless specifically necessary and you choose to do so.
AI Coach
For unavailable, delayed, or unexpected AI responses, share the approximate time and app version—not private chat content. AI Coach is not for medical emergencies or clinical advice.
Billing and subscriptions
Billing help and Google Play purchase-management instructions will be added when subscriptions become available. The website does not currently sell an app subscription.
Privacy and deletion
Review the Privacy Policy or the permanent Account & Data Deletion resource. The public deletion mechanism remains in development.
Technical and accessibility help
For app crashes, display, sound, haptic, notification, or accessibility issues, include the device model, Android version, app version, and steps that led to the issue—without credentials or sensitive health content.
EllieMD referral and navigation help
LIFFT can help identify the approved EllieMD pathway you intended to open. Questions about an EllieMD health assessment, provider decision, prescription, pharmacy fulfillment, billing, or patient portal must use the support options provided directly by EllieMD.
Medical boundaries
LIFFT support cannot diagnose symptoms, prescribe or dose medication, make treatment decisions, or provide emergency care. Contact an appropriate licensed healthcare professional for medical questions and emergency services for urgent situations.
Contact LIFFT support
Email support@lifft360.com for LIFFT 360 website and app support. Do not include credentials, verification codes, private journal text, or unnecessary health details.